Recent Posts

Why SERVPRO®? Because We Create Happy Customers.

9/7/2021 (Permalink)

When there’s water damage, fire damage, storm damage, or mold damage at your home or business, you need to have the confidence knowing there’s a company that exists that can get your residential or commercial property back to its preloss condition. We want to instill that confidence within you. Rest assured, SERVPRO® of Cape Girardeau & Scott Counties can help make that damage "Like it never even happened."®    

We’ll let our happy customers do the talking. 

When this happy customer, Brent T., needed a professional water damage and mitigation company to make the damage “Like it never even happened,” he had this to say: 

“Thank you, Mac & crew! I so appreciated your help with our flooded basement. Your kind, caring, and helpful crew helped make a difficult situation so much more bearable.” 

When this happy customer, Diana M., needed a professional carpet cleaning company to make those stains “Like it never even happened,” she had this to say: 

“Good price for cleaning my carpets [cheaper than other companies]. Niki worked on my carpets and they look brand new! She did an amazing job plus was super funny and friendly. Highly suggest anyone to request her if you can!” 

Speaking of, did you know SERVPRO® of Cape Girardeau & Scott Counties was voted #1 in Carpet Cleaning for the People’s Choice Awards? It’s true. We earned that award multiple years: 2011, 2012, 2015, 2016, 2017 & 2018. And the verdict is still out if we’ll receive it for 2021. Time will tell. Stay tuned!  

When this happy customer, Sarah B., needed a professional sewage cleanup company, she had this to say:

“SERVPRO did fantastic when we had a pipe collapse which caused nasty sewage backup in our basement. Looks great, smells great and overall very happy!! I told them to trash all the kids’ toys that had gotten wet and when I was brought downstairs to check it out, the employee (I wish I remembered his name) had taken the extra time to put aside a few toys and things he was unsure about and cleaned and disinfected them for me. My son will be so excited. He didn't have to do that!!”

When this happy customer, Terri S., needed a professional HVAC and air duct cleaning company, she had this to say:

“Ronnie and Tony did a great job in cleaning my air ducts. I'm not sure how air ever flowed through them. They were very good with cleaning up and very courteous. I would have them back to do other work when I need it.”

And check out what this happy customer and business owner, Dana T., had to say:

“SERVPRO is committed to getting the job done quickly, efficiently and as much to original as possible should a disaster strike. Their team is so professional and they truly care about each customer. For spring cleaning, consider their services. Their team and owners are very involved in the communities they serve and give back each chance they can. Please use SERVPRO of Cape Girardeau and Scott Counties.”

Those were just five examples of highlighting our happy customers, but we have many more. One of our number one priorities is to create happy customers. We strive for this on a daily basis. We greatly appreciate each and every single of our happy customers. And we thank you. 

Are you a happy customer we’ve done work for? You, too, can leave us a Google Review.

A disaster can strike at any time on any given day. Just know that SERVPRO® of Cape Girardeau & Scott Counties is Ready for whatever happens 24/7, 365 days of the year. We are “Here to Help” for all your emergency and non-emergency needs. Because we’re centrally located, we’re in close contact with your home and/or business. Call 573-339-1948.  

PPP: Pet Preparedness Plan - Prepared In Case A Storm Storms In

8/21/2021 (Permalink)

Do you have a PPP (pet preparedness plan)? If not, it’s good to have one prepared in case a storm storms in. As you know, a storm can storm in at any given moment. And you never know what kind of devastation it can cause until the aftermath. What you do beforehand can make all the difference. The professionals here at SERVPRO® of Cape Girardeau & Scott Counties have seen the extent of damage a storm can cause to your residential or commercial property. The best armor for a storm is preparedness. It’s also important to have a preparedness plan for you and your family. 

Pets are members of your family, so why would you not make them a part of your preparedness planning? Ready.gov/animals lists the following items as essentials for building a Pet Emergency Kit: 

Food

Be sure to include at least a three-day food supply for your pets in an airtight, waterproof container. This can help keep their food fresh and safe. 

Water

Be sure to have at least a three-day water supply specific for your fur babies. It’s important to keep your pets hydrated, especially during the summer months. 

Medicines & Medical Records

Be sure to include your pet’s medicine and medical records for good measure. 

Important Documents

Be sure to include important documentation like registration information, adoption papers, and vaccination records. 

First Aid Kit

Inside your pet’s First Aid Kit, be sure to include cotton bandages, bandage tape, scissors, antibiotic ointment, flea and tick prevention, saline solution, etc. 

Miscellaneous Items 

It’s a good idea to include a collar or harness with ID tag, rabies tag, and a leash, as well as familiar treats, toys, and bedding.

If you don’t already have a pet preparedness plan in place, we encourage you to take this time to implement one. Take a proactive approach. Now is a good opportunity to do so. That way, you’re prepared in the event a storm storms in. While you’re at it, ensure you have a preparedness plan for you and your family. 

Just remember, if a storm storms in and causes severe damage to your home or business, SERVPRO® of Cape Girardeau & Scott Counties is Here to Help.® Our highly trained restoration technicians will be there to help make the damage "Like it never even happened."® Just call 573-339-1948.   

Choosing The Appropriate Fire Extinguisher For Your Business

8/6/2021 (Permalink)

Did you know there are different classes of fire extinguishers? It’s important when it comes to choosing the appropriate fire extinguisher for your business, especially if fire damage strikes. In the event that it does, SERVPRO® of Cape Girardeau & Scott Counties is Here to Help.® 

Below is a breakdown of the different classes of fire extinguishers. 

Class A: This is the most common extinguisher and can be used to put out fires in ordinary combustibles such as cloth, wood, rubber, paper, and many plastics. 

Class B: Used on fires involving flammable liquids, such as grease, gasoline, and oil. 

Class C: Designed for fires involving appliances, tools, or other equipment electrically energized or plugged in. 

Class D: For use on flammable metals; often specific for the type of metal in question. These are typically found only in factories working with those metals. 

Class K: Intended for use on fires that involve vegetable oils, animal oils, or fats in cooking appliances. These extinguishers are generally found in commercial kitchens but are becoming more popular in the residential market for use in home kitchens as well.

Choosing the appropriate fire extinguisher for your business is critical. If fire damage strikes your commercial property, rely on the leader in the Fire & Water -- Cleanup & Restoration™  industry. SERVPRO® of Cape Girardeau & Scott Counties is Here to Help.® We exist to help make the damage "Like it never even happened."® We’re available and here to serve you for all your emergency service needs 24 hours of the day, 7 days a week, 365 days of the year. Call us anytime for all your commercial needs: 573-339-1948.   

Company That Does Document Restoration

8/4/2021 (Permalink)

In business, you know and understand the importance of tangible documents. Perhaps, at the end of each year, you pack all of your important files in a box, then store them in a storage room. But, what would you do if water damage hit your commercial property and affected all of those important documents? You would need a company that does document restoration to help restore them and make the damage “Like it never even happened.” That company is SERVPRO® of Cape Girardeau & Scott Counties.

As a leader in the restoration industry, SERVPRO® of Cape Girardeau & Scott Counties knows timely mitigation is the key to reducing the severity and recovering damaged items. Water-damaged paper goods can rapidly deteriorate. Without proper handling, valuable files and irreplaceable documents could be lost forever. 

Let SERVPRO's Document Restoration Team help you recover your damaged paper goods before it’s too late. Vacuum freeze-drying is the most efficient and effective way to salvage water-damaged documents. SERVPRO® uses sublimation, turning a solid directly into a vapor, skipping the liquid stage, to avoid causing more damage to the documents. An example of sublimation is dry ice, which is made of carbon dioxide, not water. How does it work? When dry ice is exposed to normal atmospheric conditions, it begins to sublimate; it turns directly from its solid stage into its gaseous stage, bypassing the liquid stage. This process can recover even the most delicate items, from documents to photographs and x-rays, to entire business archives. Our goal is to make this process as simple as possible for our customers!

In the event that water damage strikes your business and damages your documents, you can rely on the company that does document restoration. Allow SERVPRO® of Cape Girardeau & Scott Counties the opportunity to recover your documents for you. Contact us anytime, 24/7, 365 days of the year. Call 573-339-1948.

SERVPRO’s ® 1-4-8 Philosophy for Water Damage

7/23/2021 (Permalink)

Water damage. Something you never want to encounter. Something that’s never fun. Something that many may face one day. According to industry estimates, 14,000 people in the U.S. experience a water damage emergency at home or work each day. And did you know 98% of basements in the U.S. will suffer from some type of water damage during its lifetime? If your home happens to fall into that percentage, rest assured, the highly trained water restoration technicians at SERVPRO® of Cape Girardeau & Scott Counties can make the damage "Like it never even happened."® SERVPRO’s ® 1-4-8 philosophy for water damage is a guarantee. 

Our water damage process overview:

One Hour

Within one hour from notice of loss, a SERVPRO® of Cape Girardeau & Scott Counties’ professional will contact you to arrange for service. You’ll know professional help is on the way.

Four Hours 

Within four hours of loss notification, we’ll be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.

Detailed Explanation

Our trained, uniformed and equipped professional will walk you through the job process step-by-step. He or she will thoroughly explain what to expect and the anticipated outcome.

Pretesting 

Our professionals will begin pretesting for restorability, working from the source of the damage outward. 

Eight Hours 

Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person -- normally your adjuster or property manager.

Cleaning & Restoration

SERVPRO® of Cape Girardeau & Scott Counties’ professionals will work diligently and efficiently to help you regain control of your property when a damaging event has taken over. We use state-of-the-art restoration techniques to ensure your property is taken care of right the first time.

Final Walk-through 

After the restoration and/or mitigation work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction. Our team always strives to create happy customers.

When there’s a disaster at your residential or commercial property, you don’t have time to waste; you need to act quickly to help prevent secondary damage. You need a quality restoration company that’s fully capable and quick to respond. SERVPRO® of Cape Girardeau & Scott Counties is fully capable and faster to any size disaster. You can fully rely on and trust our experience, reputation, credibility, integrity, equipment, and knowledge. You can also rely on and have faith in SERVPRO’s ® 1-4-8 philosophy for water damage. When it comes to fire damage, water damage, or storm damage, trust that SERVPRO® of Cape Girardeau & Scott Counties has it figured out like a science. When you need us, we’re Here to Help.® Make the call today: 573-339-1948. 

Best Commercial Restoration Company

7/17/2021 (Permalink)

When there’s water damage, fire damage, or storm damage at your home or business, you need the best commercial restoration company to help make the damage "Like it never even happened."®  You need SERVPRO of Cape Girardeau & Scott Counties

There's never a convenient time for fire or water damage to strike your business. Every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we'll be there fast with the help you need. We are faster to any size disaster. Our highly trained professionals provide professional restoration services for both residential and commercial properties. Our team of MVPs are qualified and experienced. 

When this commercial building in Scott City, Missouri, had water damage at their office, who did they call and trust? The best commercial restoration company.

When this local business had fire damage, who did they call and trust? The best commercial restoration business. 

When Hurricane Harvey devastated Dallas, Texas, who did this homeowner call and trust? The best commercial restoration company.  

When you need the best restoration company for your next job, rely on the brand leader in the cleanup and restoration industry. Rely on SERVPRO® of Cape Girardeau & Scott Counties. We service Cape, Bollinger, Perry, Scott and Stoddard counties. We’re “Here to Help” and serve you 24/7, 365 days of the year for all your emergency service needs. Call 573-339-1948.  

Trust the Premier Commercial Company That Understands the Science of Drying

7/6/2021 (Permalink)

When you have water damage at your commercial or residential property, trust the premier commercial company that understands the science of drying. Trust SERVPRO® of Cape Girardeau & Scott Counties

Did you know there is actually a science behind the process of drying? Having the knowledge of psychrometrics is essential to restoring a water-damaged structure to its preloss condition. 

While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around the damaged area, the professionals here at SERVPRO® of Cape Girardeau & Scott Counties are trained in the science of drying. We follow strict industry-approved standards to help lower the chances of any secondary damages to your property. If your home or business suffers water damage, we’ll thoroughly do the following: 

  1. Inspect your building to detect every component that is wet to help prevent secondary damage from happening.
  2. Measure how much moisture is in wet materials and monitor whether the materials are drying properly.
  3. Speed up Mother Nature by using professional drying equipment.

What exactly does it mean to help "speed up Mother Nature?" A wet building can often dry naturally because the environment always seeks equilibrium. When materials are wet, moisture will naturally move to drier air at the surface of the material?but only if the air is, indeed, drier. The only problem? Nature often takes too long, and secondary damages may occur while the building is drying out.

We have the tools to help Mother Nature along, including equipment to help dry hardwood floors, tough-to-reach spaces inside walls, and much more. SERVPRO® of Cape Girardeau & Scott Counties’ professionals use state-of-the-art monitoring equipment and a proven scientific process to help accelerate the drying of your home or business.

It's not only the equipment but the technology, too! We utilize DryBook™, a proprietary tool that provides real-time documentation and updates on the drying process. It helps ensure industry drying requirements are met. With DryBook™ Mobile, you have the ability to know exactly where your property is in the drying process.

Bottom line? Your local SERVPRO® of Cape Girardeau & Scott Counties’ franchise has the expertise, equipment and history to help make water damage "Like it never even happened."® So in the event of your next water damage, trust the premier commercial company that understands the science of drying. Our highly trained professionals are “Here to Help” you. We’re just a click or phone call away. Make the call today: 573-339-1948.  

How To Properly Use A Fire Extinguisher

7/1/2021 (Permalink)

Do you know how to properly use a fire extinguisher? It’s vital to know how, especially if fire damage strikes your home or business. The highly trained cleaning and restoration technicians at SERVPRO® of Cape Girardeau & Scott Counties want to help keep you and your family safe, so we’ll share an acronym with you to help remember how to properly use a fire extinguisher.

PASS.    

A portable fire extinguisher can be a life and property-saving tool when used correctly. In order to operate a fire extinguisher, the NFPA suggests remembering the word PASS. 

  • Pull the pin. Hold the nozzle pointing away from you and release the locking mechanism.
  • Aim low. Point the fire extinguisher at the base of the fire.
  • Squeeze the lever slowly and evenly. 
  • Sweep the nozzle from side-to-side. 

Read the instructions on the fire extinguisher and become familiar with them before a fire breaks out. Encourage your family members and co-workers to do the same. Remember, extinguishers do have their limitations! It is also important to ensure you have the correct type of extinguisher for your home or facility. 

In the event that fire damage strikes your residential or commercial property, rely on the SERVPRO® of Cape Girardeau & Scott Counties’ professionals. We’re here to make the damage “Like it never even happened.” Contact us anytime, 24/7, 365 days of the year. Just call 573-339-1948. Remember, we’re Here to Help.®  

Hurricane Hazards

7/1/2021 (Permalink)

Beware of hurricane hazards. Hurricane season runs from June 01 to November 30. On average, there are 12 tropical storms that develop, with an average of six becoming hurricanes, according to the National Weather Service. SERVPRO of Cape Girardeau & Scott Counties has experience restoring homes affected by storms and flooding

Hurricanes can be life-threatening, and they can cause serious property damage. The National Weather Service lists the following as potential “hurricane hazards.”

Storm surge

Storm surge is the abnormal rise of water generated by a storm’s winds. This hazard is historically the leading cause of hurricane-related deaths in the United States. Storm surge and large battering waves can result in large loss of life and cause massive destruction along the coast. It can travel several miles inland, especially along bays, rivers and estuaries.

Flooding 

Flooding from heavy rains is the second leading cause of fatalities from landfalling tropical cyclones. Widespread torrential rains associated with these storms often cause flooding hundreds of miles inland. This flooding can persist for several days after a storm has dissipated.

Winds 

Winds from a hurricane can destroy buildings and manufactured homes. Signs, roofing material and other items left outside can become flying missiles during hurricanes.

Tornadoes 

Tornadoes can accompany landfalling tropical cyclones. These tornadoes typically occur in rain bands well away from the center of the storm. 

Dangerous waves 

Dangerous waves produced by a tropical cyclone’s strong winds can pose a significant hazard to coastal residents and mariners. These waves can cause deadly rip currents, significant beach erosion and damage to structures along the coastline, even when the storm is more than 1,000 miles offshore. 

Preparation is the best protection against the dangers of a hurricane. Plan an evacuation route and your emergency plan, take inventory of your property and take steps to protect your home or business. 

If a storm storms in and causes a disaster at your home or business, SERVPRO® of Cape Girardeau & Scott Counties is Here to Help.® Our highly trained cleaning and restoration technicians will be there to make the damage "Like it never even happened."® Contact us for your next cleaning and/or restoration job. Call 573-339-1948.

3 Tips for Severe Weather Safety

6/27/2021 (Permalink)

As you know, severe weather can happen at any given moment, and, as a result, it can cause severe damage to your residential or commercial property. That’s why the professionals here at SERVPRO® of Cape Girardeau & Scott Counties are always Ready for whatever happens.® When there’s water damage or storm damage, we’ll be there as quick as lightning to restore your property to make it “Like it never even happened.” In the event of severe weather, for your safety, follow these three tips for severe weather safety. 

  • Know your risk

The first step to becoming weather-ready is to understand the type of hazardous weather that can affect where you live and work, and how the weather can impact you, your business, and your family. Check the weather forecast regularly, obtain a NOAA Weather Radio, and learn about Wireless Emergency Alerts in your area. Severe weather comes in many forms, and your shelter plan should include all types of local hazard scenarios. 

  • Take action

Take the next step in severe weather preparedness by creating a communications plan for your home and business. Put together or purchase an emergency kit. Keep important papers and valuables in a safe place. 

  • Be an example

Once you have taken action to prepare for severe weather, share your story with family members, co-workers, and friends on social media. Your preparedness efforts may inspire others to do the same. 

Each year, Americans cope with an average of the following intense storms*:

  • 10,000 severe thunderstorms 
  • 5,000 floods or flash floods
  • 1,300 tornadoes
  • 2 landfalling deadly hurricanes

In the event of a storm, the professionals here at SERVPRO® of Cape Girardeau & Scott Counties want you to be prepared. Because we know, all too well, how storm damage to your home or business can cause a flood of emotions. We hope you found these three tips for severe weather safety beneficial. Just remember, our team is Here to Help.® The next time a storm or disaster strikes your property, give us the opportunity to make the damage “Like it never even happened.” Just contact us. We’re only a phone call away. Call us: 573-339-1948.