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Water Damage From a Sewage Backup

3/19/2019 (Permalink)

Water Damage Water Damage From a Sewage Backup If you have water damage from a sewage backup, the SERVPRO of Cape Girardeau & Scott Counties' heroes can make it "Like it never even happened."

Have you ever had water damage from a sewage backup at your home or business? It can cause your emotions to “overflow” and present a big problem, but it doesn’t have to. SERVPRO of Cape Girardeau & Scott Counties can clean up that nasty job to make it “Like it never even happened.”  

Water damage can come from a myriad of sources: toilet, dishwasher, bursting or leaking pipes, HVAC system, and more. Water from sewer system backups should be considered very dangerous. The water is grossly unsanitary and may contain bacteria and viruses, which could lead to serious illness. Special training and equipment are a necessity to safely clean this type of contamination. And that’s where the heroes of SERVPRO of Cape Girardeau & Scott Counties come into play.

Our heroes are well-equipped, experienced and trained to handle any size water damage and any category.

Here are three categories of water:

Category 1: "Clean Water"

This is water from a clean source, such as a broken clean water supply line or faucet. If left untreated, Category 1 water can quickly progress into Category 2 or 3 water depending upon such factors as time, temperature, and contact with contaminants.

  • Water from a clean source like a broken water line
  • If left untreated, it can degrade into Category 2 or 3

Category 2: "Gray Water"

This water has a significant level of contamination that could cause discomfort or illness if ingested. Sources for category 2 water may include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

  • May contain bacteria and viruses
  • Can quickly degrade into category 3 if left untreated

Category 3: "Black Water"

This water is grossly unsanitary and could cause severe illness or death if ingested, and any contact should be avoided. Sources for Category 3 water could include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

If your Cape Girardeau, Sikeston, Scott City, Charleston, Marble Hill, Jackson, Perryville, Chaffee, East Prairie, or Benton, Missouri, residential or commercial property experiences water damage from a sewage backup, go with the sewage cleanup and restoration professionals at SERVPRO of Cape Girardeau & Scott Counties. Call us 24 hours a day, 7 days a week, 365 days of the year. For easier and faster access, program our number in your phone: 573-339-1948.

Mold Damage Emergency Tips

3/19/2019 (Permalink)

Forty-eight hours. In just two short days, mold can quickly spread throughout your residential or commercial property. If you have a mold problem at your home or business, follow these mold damage emergency tips. SERVPRO of Cape Girardeau & Scott Counties fits the “mold” when it comes to mold remediation.

Test your knowledge to see just how much -- or how little -- you know about mold.

MYTH 1

Mold is harmless.

MYTH 2

Bleach kills mold.

FACT 1

Mold is nearly omnipresent -- both indoors and outdoors.

FACT 2

Before mold remediation can begin, any sources of water or moisture must be addressed; otherwise, the mold may return.

It’s important to distinguish myths from facts, especially when it relates to mold damage.

We want to provide you these valuable mold damage emergency tips just in case your home or business has a mold problem. If it does, we’ll be your solution.

What to do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Cape Girardeau & Scott Counties for mold remediation services.

What not to do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

Mold infestation can quickly arise and spread throughout a home in 48-72 hours. Because mold can produce allergens and irritants, you will want a professional who has training and experience to properly resolve the mold infestation.

SERVPRO of Cape Girardeau & Scott Counties is your professional local mold remediation and restoration company. Our team of heroes specializes in mold remediation. When your Cape Girardeau, Sikeston, Scott City, Charleston, Marble Hill, Jackson, Perryville, Chaffee, East Prairie or Benton, Missouri, home or business suffers a water damage event, that results in mold, give the mold pros a call at 573-339-1948.

Fire Damage and Alarming Fire Facts

3/12/2019 (Permalink)

Fire Damage Fire Damage and Alarming Fire Facts SERVPRO of Cape Girardeau & Scott Counties makes the fire damage at your home or business "Like it never even happened."

SERVPRO of Cape Girardeau & Scott Counties wants you to be informed of some fire facts:

Fact: $7 billion! This is the amount of money that is accounted for in property damage as a result of a fire. And this is annually. Just to reiterate, $7 billion in property damage occurs every year. That’s a large amount of money.    

Fact: Did you know seven people die on a daily basis as a result of a home fire? That’s seven people too many.

Fact: Can you guess how many people sustain injuries as a result of home fires daily? The number is 36! Yes, 36 people suffer injuries as a result of home fires every day.

These are some alarming fire facts that came from The American Red Cross.  

The first 48 hours after fire damage can make the difference between restoring versus replacing damaged property and personal belongings. Learn about our restore vs. replace mentality. Rapid response and timely mitigation can help prevent fire damage from creating long-term problems. If your commercial or residential property comes in contact with fire damage, our highly trained fire restoration technicians here at SERVPRO of Cape Girardeau & Scott Counties can restore your home or business back to “Like it never even happened.” It’s one of our many specialties.  

A fire can strike your home or business at any given moment. This fire damage testimonial is a prime example and proves how it happens at the least unlikely times.

Happy Customer Testimonial:

“On July 15, 2013, Southeast Missouri State University experienced the unthinkable, a fire at Dempster Hall, home to the Donald L. Harrison College of Business. Without hesitation, the SERVPRO Disaster Recovery Team was on site to help assess the damage and guide the Facilities Management staff through the recovery process.

SERVPRO, with guidance from the Facilities Management staff, hired local sub-contractors to assist with the recovery effort. The cooperation and team effort between all parties involved proved to be successful as the recovery effort of roughly 117,000 sq.ft. was completed in a 6-week period, allowing the University to open the facility on time for the Fall Semester.

The highly trained and very professional SERVPRO staff went above and beyond their job responsibilities to ensure that all areas of the facility were cleaned and repaired to the satisfaction of Southeast Missouri State. The job performance and attention to detail by the SERVPRO staff exceed the expectations of their slogan "Like it never even happened."

On behalf of Southeast Missouri State University, the faculty, staff, and students, we would like to thank SERVPRO for the excellent job done to ensure that Dempster Hall was restored to its original state, allowing the University to open the doors in the short time frame required.”


When the unexpected occurs, like fire damage, having a professional and experienced team on your side can make all the difference. We service the Cape Girardeau County, Scott County, Bollinger County, Mississippi County, and Perry County areas. If your Cape Girardeau, Sikeston, Scott City, Charleston, Marble Hill, Jackson, Perryville, Chaffee, East Prairie or Benton, Missouri, home or business, is hit with fire damage, rely on the professionals that Southeast Missouri State University relied on. We’re talking about a university that had 11,978 students enrolled in 2016, and the number of enrollees is much higher now. It was important for them to act fast to help protect all those students, faculty and staff and to not interrupt the class schedule. They trusted us, and you can trust us, too. Contact us in your time of need. We’re there for you 24/7. Call today: 573-339-1948.

Storm Damage Cleanup

3/4/2019 (Permalink)

Storm Damage Storm Damage Cleanup When a storm takes your home or business by “storm,” call SERVPRO of Cape Girardeau & Scott Counties -- your local storm damage cleanup company.

When a storm takes your home or business by “storm,” you need a professional storm damage cleanup company on your side. You need SERVPRO of Cape Girardeau & Scott Counties.

You have no control over when Mother Nature hits. And you certainly have no control over the degree of damage she decides to leave behind. Storm damage can cause a range of unpleasant emotions. It can seem like you’re just going through the motions to try to get back to life. If your life is disrupted by storm damage, our SERVPRO of Cape Girardeau & Scott Counties’ heroes are put into fast motion to help you get back to life, to restore your home or business to its preloss condition. We give you back your home or business by making it “Like it never even happened.”

Our heroes are faster to handle any type of storm damage:

  • Thunderstorms
  • Lightning
  • Hurricanes
  • Tornadoes
  • High winds
  • Hail
  • Ice storms
  • Freezing weather

SERVPRO of Cape Girardeau & Scott Counties is your local storm damage cleanup company. We provide emergency services, so we’re available for you 24 hours of the day, 7 days a week, 365 days of the year. We’re faster to any size disaster. Guaranteed.

If your Cape Girardeau, Sikeston, Scott City, Charleston, Marble Hill, Jackson, Perryville, Chaffee, East Prairie, or Benton, Missouri, residential or commercial property is hit by storm damage, rely only on the storm damage cleanup company that makes your damage “Like it never even happened.” Rely only on SERVPRO of Cape Girardeau & Scott Counties. Call 573-339-1948 today.

Professional Biohazard Cleanup Company

2/28/2019 (Permalink)

Biohazard Professional Biohazard Cleanup Company SERVPRO of Cape Girardeau & Scott Counties is your local and professional biohazard cleanup company.

It’s a topical subject and can be highly sensitive. We’re talking about homicides, suicides, crime scenes, and other biohazard occurrences. Since these subject matters are highly sensitive, it’s critical they are handled with the utmost discretion. You can feel confident that SERVPRO of Cape Girardeau & Scott Counties is a professional biohazard cleanup company you can trust for your home and business.

We are available 24/7, 7 days a week, 365 days of the year for those emergency biohazard situations. The SERVPRO of Cape Girardeau & Scott Counties’ heroes provide the necessary expertise to clean up and decontaminate trauma/biohazard circumstances.  

Whether it’s removing and disposing of blood, tissue, feces, urine, vomit, or any other biohazard material, these materials can pose serious health risks. It’s vital that you get a professional involved to handle it properly. We are the professionals who clean up the scene so that loved ones don’t have to deal with those constant reminders. We want to help the family during this traumatic time.

What to do after contamination:

  • Stay out of affected areas.
  • Call emergency service personnel if the situation is life-threatening.
  • Treat all bodily fluids as if they are contaminated.
  • Turn off the HVAC system if there is sewage damage.

Refer to this resource for other tips.

Rest assured, the heroes here at SERVPRO of Cape Girardeau & Scott Counties will treat you, your property and belongings with empathy and respect. We’re there to help ease some of the pain you’re feeling by being there with you throughout that difficult journey.   

If you’re faced with a biohazard situation at your residential or commercial property in the Cape Girardeau, Sikeston, Scott City, Charleston, Marble Hill, Jackson, Perryville, Chaffee, East Prairie or Benton, Missouri, area, we’ll be there to help. You have the SERVPRO of Cape Girardeau & Scott Counties team on your side. Call your professional biohazard cleanup company anytime at 573-339-1948.

Mold Remediation

2/21/2019 (Permalink)

Mold Remediation Mold Remediation SERVPRO of Cape Girardeau & Scott Counties' mold remediation specialists can remediate that mold problem at your home and business.

What is mold remediation? According to Google, mold remediation is defined as “the removal, cleaning, sanitizing, demolition, or other treatment, including preventive activities, of mold or mold-contaminated matter that was not purposely grown at that location.” When mold is present in your home or business, it poses an insidious issue, but with the SERVPRO of Cape Girardeau & Scott Counties’ mold remediation specialists, we effectively remediate the mold and mold spores at your residential and commercial properties.

If you suffer from asthma attacks, allergic reactions, or chronic sinus problems, we advise you to be extremely careful and cognizant. Mold spores can trigger any of those. Furthermore, fatigue and depression can be another problem that mold can affect.

Mold occurs in damp areas. When there is a torrential downpour, you want to be on the lookout for not just water damage, but also for mold damage. Mold is omnipresent; however, there are dangerous levels of mold. If there is copious amounts of mold in your home or business, that can pose serious health issues for you, your family, loved ones, and even your pets. Moreover, mold can affect your possessions and the structure of your home or business -- your investment -- what you’ve worked so hard for over the years, perhaps decades.       

When your Cape Girardeau, Sikeston, Scott City, Charleston, Marble Hill, Jackson, Perryville, Chaffee, East Prairie or Benton, Missouri, home or business suffers a water damage event, a mold infestation can quickly arise and spread throughout a home in 48-72 hours. Because mold can produce allergens and irritants, you will want a professional, like our heroes here at SERVPRO of Cape Girardeau & Scott Counties, who has training and experience to properly resolve the mold infestation.

SERVPRO of Cape Girardeau & Scott Counties is your professional local mold remediation and restoration company. Our team of heroes specializes in mold remediation. If you suspect that your residential or commercial property has a mold problem, contact us anytime. SERVPRO of Cape Girardeau & Scott Counties can inspect, assess and remediate your property. We fit the “mold!” Just give us a call at 573-339-1948.

Tips to Winterize Your Business

2/11/2019 (Permalink)

When you’re a business owner, one of your primary goals is to grow your business. So, your focus is on tips that can help you achieve that goal. However, another great tip you should abide by, especially this time of year, is to prepare your business for inclement weather. And since winter is a prime time for fire damage and water damage to occur at your business, one tip for your business would be to rely on the business that’s #1 in the restoration industry: SERVPRO of Cape Girardeau & Scott Counties. Follow the below tips to winterize your business.

One of the wisest decisions you can make as a business owner is to be prepared. Be prepared for troubles that may arise. Be prepared for additional costs that weren’t included in the initial budget. Be prepared to winterize your commercial property to help prevent accidents or losing excessive business.

Tips to Winterize Your Business:

Prepare Roofs & Gutters

Ice and snow can add a lot of extra weight to your roof, so it’s critical you have your roofs carefully examined by a professional to ensure there is no damage and to test the strength and durability of your roof. When it comes to your gutters, you’ll want those carefully inspected, too. As a result of the ice and snow, it can cause your gutters to weaken, which can cause them to detach from your building and allow for water intrusion, which can cause you another costly issue. Lastly, check for clogs. A clogged gutter can result in an ice dam. Ice dams prevent melting snow to drain off your roof.

Protect Pipes

During the cold winter season, allow your faucets to drip at a slow pace. Faucets can be highly prone to freezing. If there are some pipes throughout your business that aren’t being utilized, it’s a good idea to insulate the pipes to prevent freezing. Frozen pipes can be a serious problem and cause major water damage at your business this winter season. But don’t fret. If that does happen, you have the water damage repair and restoration professionals at SERVPRO of Cape Girardeau & Scott Counties in your corner.    

Sprinkle Ice Melt

When there is snow -- especially ice -- on your commercial property, you certainly want to ensure you sprinkle ice melt all over those traffic areas, all the places your customers walk. The last thing you want is for an accident to occur. Ice melt is very cost-effective. Investing in some can save the business an expensive accident. If someone slipped and fell and hurt him or herself, that could cost the business thousands of dollars and a headache. Be wise. Protect your customers. Protect yourself. Protect your employees.

Clear Parking Lot of Snow & Ice

When your business’ parking lot is covered with what winter decided to leave behind, clear parking lot of snow and ice. It’s a wise idea to have this done as soon as possible. You may even factor in your annual budget to hire a professional to clear parking lot of snow and ice. You do not want to lose out on business due to customers not being able to park at your business.

Here’s a good resource to reference for further tips to winterize your business.


Hopefully, these tips to winterize your business will come in handy for you and your business. At SERVPRO of Cape Girardeau & Scott Counties, we make it our business to get you back to business. If your commercial property happens to come in contact with fire damage or water damage this winter season, our wise tip for you would be to contact the fire and water damage repair and restoration specialists. The heroes at SERVPRO of Cape Girardeau & Scott Counties will get your business back operating as quickly as possible and make it “Like it never even happened.” We’re faster to any size disaster. And we’ll be there to your rescue in a flash. Contact us seven days a week (even holidays), morning, noon, or night. Even the wee hours of the morning, we’re here for you in your time of need. Just call: 573-339-1948.

Contents Restoration

2/6/2019 (Permalink)

Fire Damage Contents Restoration SERVPRO of Cape Girardeau & Scott Counties is your local premier contents restoration specialists for your residential and commercial needs.

When the contents of your home or business are affected by a disaster, you need contents restoration specialists to restore your contents back to “Like it never even happened.” And the only company with that backing, with that promise is SERVPRO of Cape Girardeau & Scott Counties.

Contents restoration refers to any valuables, items that may have been affected as a result of a disaster. This could be a fire damage, a water damage, a storm damage, mold damage, and more. If your residential or commercial property was involved in a fire, your contents could suffer from soot damage, which is highly common as a result of a fire. Watch this video to see how our heroes here at SERVPRO of Cape Girardeau & Scott Counties made soot damage on a Grandfather clock and table “Like it never even happened.”  

We handle your contents with diligence. SERVPRO of Cape Girardeau & Scott Counties has effectively and efficiently recovered contents from both commercial and residential properties in the Cape Girardeau, Sikeston, Scott City, Charleston, Marble Hill, Jackson, Perryville, Chaffee, East Prairie and Benton, Missouri, areas. We have a proven process that our heroes follow. And we have a Contents Claim Inventory Service that we offer. This service provides a detailed and accurate list of your belongings. We take a room-by-room inventory of your contents, including digital photos, and, in some instances, bar coding. This can give you peace of mind when you need it most.

Our Contents Claim Inventory Service:

  • Pre-loss list
  • Detailed and accurate report
  • Better information to settle claims quicker
  • Assistance with burden of proof for claims

When you need contents restoration specialists, SERVPRO of Cape Girardeau & Scott Counties has your back. You can feel content with our team. The next time your home or business is hit with a disaster, and you need your contents restored, who you gonna call? Not Ghostbusters. Call SERVPRO of Cape Girardeau & Scott Counties at 573-339-1948.

How Water Damage Affects Your Business

1/29/2019 (Permalink)

Ever wonder how water damage affects your business? If you’re a business owner, that’s a question you should ponder. Because, sooner or later, you may experience a water damage at your commercial property. And in order to quickly get back in business, so it doesn’t result in lost sales, it’s important you know what actions you should take. If you have water damage, the first thing we encourage you to do is call the water damage restoration professionals here at SERVPRO of Cape Girardeau & Scott Counties, because we can get your business back to “Like it never even happened.”  

Commercial water damage restoration presents unique challenges. But, you can feel rest assured the team at SERVPRO of Cape Girardeau & Scott Counties is highly qualified to handle it effectively and quickly. We have the training, experience, and equipment to handle large commercial flooding or water damage emergencies. Whether your water emergency occurs in a small office building or big box store, we will respond quickly to mitigate the damage and manage the restoration project through to its completion. Learn more about our training and certifications.

Here are 4 ways that water damage affects your business:

  1. Health and safety risks
  2. Emotional hardship
  3. Property damage
  4. Economic loss

Here at SERVPRO of Cape Girardeau & Scott Counties, it’s always our #1 goal to create happy customers. So, anytime a customer has water damage, or any type of damage, we do everything in our super”hero” powers to make it right, to make them happy, to make it “Like it never even happened.” We go above and beyond. In fact, here’s a testimonial of a happy customer who had water damage at his business:

Happy customer testimonial:

“Dear Ms. Hastings,

It is without reservation and without request that I am writing this letter concerning the performance of your team with the recent water damage/flood situation that occurred at our facility on Nash Rd. Within 2 hours of my initial call to your office on Saturday morning, January 7, 2017, your General Manager, Brian McCallister, was on-site and was mobilizing a wide array of assets to the site starting immediate restoration services. We discussed the need to be operational on Monday morning and what steps needed to be taken to accomplish that goal.

Brian and his team worked well into the night Saturday night and were back in early Sunday morning continuing the necessary work to meet our established time frame. By Monday morning, the mud and water was cleaned up, the wet carpet removed and the bottom 12 inches of drywall and insulation throughout the whole office area had been removed and we were able to operate on Monday with very minimal disruptions. Over the course of the next 3 weeks, SERVPRO continued to clean, dry and disinfect every inch of the area and return us to normal operations in record time. Now it's like this catastrophic event never even happened and it is very much in due to the actions of you and your team of professionals who came willing, ready and able to do whatever it took to save our business. From the bottom of my heart, I wish to thank you, Brian and your whole team for such an outstanding effort.”

Very truly yours,

Darryl ******

Read other happy customer testimonials here.

There's never a convenient time for water damage to strike your business. Every hour spent cleaning up is an hour of lost revenue and productivity. So, when an emergency situation arises in your business, give us a call and we'll be there fast with the help you need. We’re always ready to get your business back to “Like it never even happened.” like we did for Darryl, and can do for you. Get in touch with SERVPRO of Cape Girardeau & Scott Counties today: 573-339-1948.

Types of Water Damage

1/25/2019 (Permalink)

Water Damage Types of Water Damage SERVPRO of Cape Girardeau & Scott Counties makes water damage at your home or business "Like it never even happened."

Did you know there are different types and categories of water damage? There are actually three types of water damage that can affect your home or business: water/sewer backup, overflow and discharge, and flood. Because SERVPRO of Cape Girardeau & Scott Counties is your water damage repair and restoration specialists, we can quickly and effectively restore your residential or commercial property to get it back to “Like it never even happened.”

Water/Sewer Backup

Water/sewer backup is what occurs when water comes up or is pushed up into your home or business through the pipes from a sewer or drainage system. This type of water damage, which is highly unsanitary, can greatly affect your personal property and your health. Potential sources of water/sewer backup are as follows:

  1. Blockage of a city sanitary main
  2. Aging sewer system
  3. Tree roots
  4. City-related pipeline issues   

Overflow and Discharge

Overflow and discharge water damage can happen as a result of water escaping or overflowing from appliances, pipes or water outlets in your home or business. Your bathtub or washing machine is a good example of what can cause overflow water damage.

Discharge occurs when water is released from plumbing or appliances, then, in turn, floods your home. An example of this would be if a water heater decides to give out or if a pipe bursts. This can cause a sudden discharge of water.

Seepage is also categorized under overflow and discharge water damage. Unlike overflow and discharge, which results in copious amounts of water in your home, seepage is not all of a sudden. Since that is the case, seepage is typically not covered under insurance claims.

Flood

Contrary to popular belief, there is a difference in flood damage and water damage. According to Google, a flood is defined as a general and temporary condition of partial or complete inundation of two or more acres and two or more properties of normally dry land. Flood damage can only be caused by the following water sources: Overflow of inland or tidal waters. As for water damage, that refers to an array of potential “losses caused by water intruding where it will enable attack of a material or system by destructive processes such as rotting of wood, growth, rusting of steel, de-laminating of materials such as plywood, and many others,” according to Wikipedia. It’s vital to know what your insurance policy covers. Because, in most cases, a flood is typically not covered.

Get other tips and learn more about the different types of water damage.   


SERVPRO of Cape Girardeau & Scott Counties’ team of qualified heroes can educate you on the different types of water damage. We have highly trained water restoration technicians who can come to your rescue. We are a locally owned and operated business with national resources that is faster to respond to any size water damage, any size disaster you may have at your home or business. We’re readily available to restore your residential or commercial property 24 hours a day, 7 days a week, 365 days of the year. You can contact us anytime. Make the call today: 573-339-1948.