Recent Posts

Why SERVPRO®? The Same Reason Local Insurance Agents Choose Us

4/10/2020 (Permalink)

Should you happen to have fire damage or water damage at your property, would you know who to call? Would you know who to turn to?  Across Southeast Missouri the majority of insurance agents trust one name in the industry: SERVPRO® of Cape Girardeau & Scott Counties. So, why SERVPRO®? The same reason local insurance agents choose us.

In a recent survey, local insurance agents said they are extremely satisfied with the results they received from SERVPRO® of Cape Girardeau & Scott Counties. That is because we are committed to creating happy customers, happy insurance agents, and happy customers of insurance agents.

Fire and water damage can be highly unpredictable. If it strikes your home or business, you can feel confident knowing SERVPRO® of Cape Girardeau & Scott Counties will be there to help you in your dire time of need. We will be there to help you put life back together. We will make the damage, “Like it never even happened.”

You can be equipped with the knowledge that our experienced and qualified professionals here at SERVPRO® of Cape Girardeau & Scott Counties will treat you and your customers with the utmost respect, compassion, and dignity. Integrity is a word that we take seriously here at our local franchise. We are Here to Help.® We will help you get back in business and back to your life.

If you have fire or water damage at your property, would you recommend us? Or, if you knew a friend or family member who had damage, would you recommend us? Many local insurance agents state that they will always recommend SERVPRO® to their clients. Additionally, a majority of local insurance agents say they would recommend SERVPRO® to their clients over any other mitigation and restoration company in the business in water or fire claim situations.

For any damage that strikes your residential or commercial space, rely on the premier cleanup and restoration company that local insurance agents choose; SERVPRO® of Cape Girardeau & Scott Counties. We are available to you and your customers 24/7, 365 days a year for all your emergency service needs. Call us anytime at 573-339-1948.

Tips If A Hurricane Is Near

4/1/2020 (Permalink)

Storms can be a very scary experience. And you never know the extent of storm damage until the damage is done. It can wreak havoc on your home or business. There are major storms, such as hurricanes, that can really cause some serious damage. Even though our area doesn't have immediate impact from hurricanes, SERVPRO® of Cape Girardeau & Scott Counties still has the capacity to send crews to help hurricane victims in other parts of the country. We are your premier storm damage cleanup and restoration company you can rely on. Our heroes will be there for you and your family to help make it Like it never even happened.® Maybe you have loved ones that live in hurricane areas that could benefit from these tips to stay safe during a storm:  

If a hurricane is 18-36 hours from arriving, follow these 3 tips:

  • Turn on your TV or radio in order to get the latest weather updates and emergency instructions.
  • Restock your emergency preparedness kit. Include food and water sufficient for at least three days, medications, a flashlight, batteries, cash, and first aid supplies.
  • Plan how to communicate with family members if you lose power. For example, you can call, text, email or use social media. Remember that during disasters, sending text messages is usually reliable and faster than making phone calls because phone lines are often overloaded.

If a hurricane is 36 hours from arriving, follow these 3 tips: 

  • Bookmark your city or county website for quick access to storm updates and emergency instructions.
  • Bring loose, lightweight objects inside that could become projectiles in high winds (e.g., patio furniture, garbage cans); anchor objects that would be unsafe to bring inside (e.g., propane tanks); and trim or remove trees close enough to fall on the building.
  • Cover all of your home’s windows. Permanent storm shutters offer the best protection for windows. A second option is to board up windows with 5/8” exterior grade or marine plywood, cut to fit and ready to install.

Those six tips provided by Ready.gov can help keep you and all members of your family safe in the event of a hurricane. That resource can provide you a myriad of other helpful tips, too.  

When you are dealing with storm, flood, and water damage, immediate action is crucial. You should choose the company with storm damage experience, expertise, resources and equipment to handle the job. SERVPRO® of Cape Girardeau & Scott Counties has the capacity to handle any size job. We can respond immediately to storm and flooding conditions. Our heroes are faster to any size disaster.  

Now that you’ve been provided with tips if a hurricane is near, you are more well-equipped and prepared in case your home or business is hit by any storm damage. In the event that it is, just remember, you have a team of heroes that is just a phone call away and ready to come to your rescue at your beck and call. All you have to do is pull out your mobile device and call. When you need for the damage to be “Like it never even happened,” call 573-339-1948.

We are Cleaning Experts

3/31/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff performs on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts at SERVPRO® of Cape Girardeau & Scott Counties today: 573-339-1948.  

Water Damage Company Reviews

3/19/2020 (Permalink)

Water damage company reviews can have a huge influence and impact on your purchasing power. When you need a water damage company, your journey may look something like this: Pull out your phone → Go to Google → Search for “water damage company” → Do a little research → Read some reviews → Click the “Call” button. Reading those reviews can help you determine which company you are going to use. Review some of SERVPRO® of Cape Girardeau & Scott Counties’ reviews. And if you happen to have water damage at your home or business, you can make an informed decision.   

Our heroes here at SERVPRO® of Cape Girardeau & Scott Counties always strive to create happy customers. Some of the below reviews are proof. 

Happy customers testimonials: 

“If you have a fire or any flood damage at all, SERVPRO is who you want to call. They were there for us when we didn’t know what to do. They walked us through the flood damage we had and made us feel like family the whole time. Thank you, SERVPRO!!!” 

- Brandi 

“I've been an insurance agent for over 12 years. The various insurance companies I represent often recommend SERVPRO. So, when I had a water leak from an ice maker in the middle of our kitchen, I called SERVPRO. By the end of the day, my damaged flooring had been removed, appliances moved out and fans and dehumidifiers were set up throughout the house. My kids said they were like a swarm of green bees, they swooped in and out. Informative & personable. I had a great experience with SERVPRO.” 

- Jennifer 

“SERVPRO of Cape Girardeau & Scott Counties is the best company I have ever done business with! Over the last 10 years, we have used SERVPRO for a variety of situations -- a remodeling accident that burst a water pipe, a flooded basement, and the cleaning of our air ducts. In every situation, SERVPRO arrived quickly. I can't say enough great things about the people who work for SERVPRO! From the receptionist to the head of the company!”

- Marueen 


The next time you need a local water damage repair and restoration company, read some of the water damage company reviews for SERVPRO® of Cape Girardeau & Scott Counties, then contact us. You, too, can write us a review. For all your residential and commercial water damage needs, our experienced and qualified heroes can make that damage "Like it never even happened."® Will you give us your next restoration job? Just call 573-339-1948.  

Company That Does Cleanup and Restoration

3/19/2020 (Permalink)

When your home or business is hit with fire damage, water damage, storm damage, or mold damage, it can leave a huge mess on your hands. If it does, you need a company that specializes in cleanup and restoration and can make the damage "Like it never even happened."® SERVPRO® of Cape Girardeau & Scott Counties is the company that does cleanup and restoration. In fact, our heroes specialize in it.  

There’s never a convenient time for flooding or storm damage to strike your home or business. Storms and inclement weather can be devastating to your property. Wind damage, heavy rain, and flooding can occur suddenly and cause substantial damage in a matter of minutes. Every hour spent cleaning up is an hour of lost revenue and productivity. But our experienced cleanup and restoration specialists at SERVPRO® of Cape Girardeau & Scott Counties can help you gain back that time. 

Our cleanup and restoration process is unparalleled. SERVPRO® is a Franchise System with over 50 years of leadership in fire and water cleanup and restoration. That’s half a century of experience. Our track record of results has earned us the trust of the insurance industry, countless homeowners, commercial property managers and in one unforgettable instance -- the Pentagon. 

Don’t let fire damage, water damage, storm damage or mold damage get you down in a slump. Because there is a company that can come to your rescue.  

7 reasons why you should choose SERVPRO®:  

  1. Helps you save time and money.
  2. Responds faster to any size disaster. 
  3. Uses advanced technology to get your property back to its preloss condition.
  4. Communicates the processes to the customer so he or she is in-the-know. 
  5. Handles the job efficiently and effectively from start to finish. 
  6. Utilizes our national resources to better serve you and get you back in business or your home quicker.
  7. Makes the damage "Like it never even happened."® 

When your home or business is hit with damage, you need a company that does cleanup and restoration. You need SERVPRO® of Cape Girardeau & Scott Counties. For your commercial restoration needs in Cape Girardeau, Sikeston, Scott City, Charleston, Marble Hill, Jackson, Perryville, Chaffee, East Prairie or Benton, Missouri, you can rely on the experts at SERVPRO® of Cape Girardeau & Scott Counties. Will you contact us for your next cleanup and/or restoration job? We’re just a phone call away. Call 573-339-1948.

Things That Can Cause Fire Damage & Water Damage During The Winter

3/12/2020 (Permalink)

Hot chocolate. Warm blankets. Snuggling. Snow angels. Holiday decor. Christmas movies. Any of that sound familiar? It’s beginning to look a lot like Christmas … and winter. All of those things are all fine and dandy and reasons why a large part of the population loves the winter season. However, there are some things that can happen during the winter that you may not love so much.  

Fire damage and water damage are two things that can happen and are never any fun. It can be a result of a number of things, so we encourage you to be on the lookout for things that can cause fire damage and/or water damage during the winter at your residential or commercial property. In the event it does happen, SERVPRO® of Cape Girardeau & Scott Counties can make it “Like it never even happened.”   

Things that can cause fire damage during the winter:

  1. Candles
  2. Cooking
  3. Christmas trees
  4. Holiday decor
  5. Heating units 

Things that can cause water damage during the winter:

  1. Frozen pipes
  2. Leaking water heater
  3. Snow melting on the roof
  4. Overflowing gutters
  5. Poorly or non-insulated pipes 

If any of those things cause fire damage or water damage at your home or business this winter, just contact the heroes at SERVPRO® of Cape Girardeau & Scott Counties. We’ll come to your family’s rescue.  

We pray your winter and holiday season is emergency-free. If it’s not, just remember, SERVPRO® of Cape Girardeau & Scott Counties is a 24/7, 365 emergency service  Fire & Water - Cleanup & Restoration™ company that will be there for you and your family during your emergency. Call anytime: 573-339-1948.

Storm Tips: Before, During & After

3/4/2020 (Permalink)

Summer is an opportune time to take vacations, do outdoor activities, partake in sports, plant flowers, veggies and fruits in your garden, workout outside and more. Know what else it’s a time for? Hurricanes. Here are some tips to help keep you and your family safe this hurricane season: 

Before the Storm

  • Build an emergency supply kit, and develop a communication plan.
  • Secure outdoor objects that could blow away or cause damage.

During the Storm

  • Avoid contact with plumbing. Plumbing and bathroom fixtures can conduct electricity.
  • Unplug appliances and other electrical items, such as computers. Power surges from lightning can cause serious damage.

After the Storm 

  • Stay away from storm-damaged areas to keep from putting yourself at risk.
  • Stay away from downed power lines, and report them immediately.

SERVPRO® of Cape Girardeau & Scott Counties has the capacity and resources to handle ANY size disaster. You can feel confident that we can make that storm damage Like it never even happened.® It’s critical you understand how hurricanes can affect Southeast Missouri and other regions. Our heroes have helped with other hurricane storms such as Ivan, Florence, Katrina, Lee, Isaac and Harvey. One of our happy customers even said, “Thank you so much for all your help with Hurricane Harvey.” We come to the rescue for you, your family, your home, your business. 

Should your home or business be affected as a result of a hurricane, storm, or any other disaster, give us a call at 573-339-1948.

Company That Does Biohazard Cleanup

2/27/2020 (Permalink)

When unforeseen, traumatic events occur, such as a crime scene, it can cause a range of emotions. It can leave you wondering, “Why?” Tons of things cross your mind. After you’ve had time to process everything, you may need a company that is there to help you and your family through that tough situation. SERVPRO® of Cape Girardeau & Scott Counties is the company that does biohazard cleanup and that is Here to Help®. 

Many times, crime and accident scenes contain blood and other hazardous contaminants that pose a serious health risk. Since crime or accident scenes may involve bloodborne pathogens, harmful chemicals, and other dangers, safety is always first. We always do everything in our will and power to help protect you, your family, your pets, your home, your business. We aim to keep everyone safe. Our heroes here at SERVPRO® of Cape Girardeau & Scott Counties will respond immediately. We treat your property and the people involved with the greatest empathy and respect in the face of trying circumstances. 

If a traumatic experience happens at your residential or commercial property, you can feel confident when you hire SERVPRO® of Cape Girardeau & Scott Counties to do your biohazard, trauma and crime scene cleanup job for a myriad of reasons. Our technicians follow OSHA and EPA protocols to help transform an unsafe environment back into a clean, safe home or business. We have specialized training, protective equipment, and experience to safely clean trauma and crime scenes.

Crime scene and trauma cleaning services:

  • Fingerprint powder and evidence-gathering chemicals
  • Tear gas and pepper spray residues
  • Fire extinguisher residue
  • Blood, bodily fluids, and tissue remnants

If you’re ever faced with this kind of situation at your home or business, SERVPRO® of Cape Girardeau & Scott Counties is the company that does biohazard cleanup. Just contact us online, or call our team at 573-339-1948.  

3 Facts About Mold

2/20/2020 (Permalink)

When there’s water damage, another issue can arise: mold damage. And that can affect your residential and/or commercial property in a big way. If this happens, SERVPRO® of Cape Girardeau & Scott Counties can make the damage “Like it never even happened.” It’s good to learn about mold. Here are three facts about mold.  

3 facts about mold damage 

  1. Mold is present almost everywhere, indoors and outdoors.
  2. Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  3. Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.

There are many other things you should know about mold. In fact, we encourage you to test your knowledge when it comes to mold damage. Take this quiz now to see just how much you know.  

Confusion and misunderstanding surround the topic of mold and mold remediation. Some restoration businesses even make claims to remove all mold from a building. This is a fallacy. Mold spores occur naturally almost everywhere, both indoors and outdoors.


When there’s mold damage at your home or business, count on the company that fits the “mold!” SERVPRO of Cape Girardeau & Scott Counties is your professional local mold remediation and restoration company. Our heroes specialize in mold remediation. Contact us if you have a mold problem. Call 573-339-1948 for your solution.

Best Local Commercial Restoration Company With National Resources

2/12/2020 (Permalink)

When there’s a disaster, such as fire damage, water damage, storm damage, or mold damage at your residential or commercial property, you need the best local commercial restoration company with national resources. You need SERVPRO® of Cape Girardeau & Scott Counties. 

We firmly understand that when a disaster strikes your home or business, it can leave you feeling distraught and overwhelmed, so you need caring heroes, caring professionals to guide you through that crisis, and that’s where SERVPRO® of Cape Girardeau & Scott Counties comes into play. We are there for you, your family and your business. We are Here to Help.® We are there to make the damage “Like it never even happened,” which helps turn those range of sad emotions into happy ones.    

Here at SERVPRO® of Cape Girardeau & Scott Counties, we are customer-committed. Every day we strive to create happy customers. The example below is just one testimonial of a happy customer. A disaster occurred, which required the best local commercial restoration company with national resources, and we were there for them in their time of need. 

Happy customer testimonial: 

“Dear Ms. Hastings,

It is without reservation and without request that I am writing this letter concerning the performance of your team with the recent water damage/flood situation that occurred at our facility on Nash Rd. Within 2 hours of my initial call to your office on Saturday morning, January 7, 2017, your General Manager, Brian McCallister, was on-site and was mobilizing a wide array of assets to the site starting immediate restoration services. We discussed the need to be operational on Monday morning and what steps needed to be taken to accomplish that goal.

Brian and his team worked well into the night Saturday night and were back in early Sunday morning continuing the necessary work to meet our established time frame. By Monday morning, the mud and water was cleaned up, the wet carpet removed and the bottom 12 inches of drywall and insulation throughout the whole office area had been removed, and we were able to operate on Monday with very minimal disruptions. Over the course of the next 3 weeks, SERVPRO continued to clean, dry and disinfect every inch of the area and return us to normal operations in record time.

Now it's like this catastrophic event never even happened, and it is very much in due to the actions of you and your team of professionals who came willing, ready and able to do whatever it took to save our business. From the bottom of my heart, I wish to thank you, Brian, and your whole team for such an outstanding effort.” -- Darryl, Verdesian Life Sciences in Scott City, MO  

That testimonial was just one example of why it’s so important to have the best local commercial restoration company with national resources on your side when and if a disaster strikes. It shows how we got that business back in business and by the customer’s goal. You’re getting the benefits of the local aspect while also getting the national benefits and perks. We have the luxury of readily accessible national resources, which results in your home and/or business getting back to preloss condition faster, more efficiently and effectively. With SERVPRO® of Cape Girardeau & Scott Counties, you’re essentially getting the best of both worlds: local plus national. 

SERVPRO® of Cape Girardeau & Scott Counties is part of a national network of over 1,800 Franchises with special Disaster Recovery Teams placed strategically throughout the country to respond to large scale events and disasters. Our heroes respond immediately to the storm or flood event affecting your commercial property, regardless of the size or scope of the damage. 

The next time you have damage at your home or business, will you give SERVPRO® of Cape Girardeau & Scott Counties the opportunity to make that disaster “Like it never even happened.”? Just call on the best local commercial restoration company with national resources. Call us at 573-339-1948.